Last Updated 2026/04/06
This Privacy Policy describes how Rowtopia, LLC ("we", "our", or "us") collects, uses, stores, and shares your information when you use our software ("App"), website ("Website"), etc. (collectively, "Services"). By using our Services, you agree to the collection and use of information as described in this Privacy Policy.
When you use our Services, we may collect information you provide directly, such as your Rowtopia username, email address, profile details, preferences, and communications with support This information is used to provide the Services.
When you use our Services, we may collect information about nearby fitness devices, such as indoor rowing machines and heart rate sensors, using your device's Bluetooth, ANT+, Ethernet, and Wi-Fi capabilities. This information is used to connect the App to your equipment.
When you use our Services, we may collect information from connected fitness devices, such as heart rate sensors or indoor rowing machines. This information is used to record your heart rate, speed, resistance level, the device's serial number, etc.
We may collect data to track your fitness and activity. This can include workouts, exercise type, distance, pace, calories burned, duration, route data, heart rate, and other metrics when available. This data is used to provide tracking, history, analytics, and insights within the Services.
When you use our Services, we may collect data you permit us access to through optional third-party integrations, such as Apple Health, Concept2 Logbook, or Strava. This information is used to sync your fitness and activity data with other platforms.
When you use our Services, we may collect technical information automatically, including device type, operating system, app version, crash reports, and usage data. This information is used to help maintain performance and reliability.
We use your information to provide and improve fitness tracking, calculate metrics, display progress, and generate insights.
We use your information to inform you about new Services, features, offers, promotions, and other pertinent information. This also includes sending confirmations, invoices, technical notices, updates, security alerts, and administrative messages.
We use your information to identify and resolve technical issues.
We share data only with optional third-party integrations you enable, trusted service providers that help operate the Services, or when required by law to protect rights or safety.
Depending on your account settings, we may share Personal Data with other users of the Services and the public. You control what information is made public. To adjust your settings, visit User Settings in your profile. Please be aware that any information you share in a collaborative context may become publicly accessible.
Upon your instruction, we may share Personal Data with third-party applications. You are responsible for the data you instruct us to share with these applications.
We may disclose Personal Data based on a good faith belief it is needed to prevent fraud, abuse, or attacks on our Services, or to protect the safety of Rowtopia and our users.
We may share Personal Data with Rowtopia affiliates to facilitate customer service, marketing and advertising, order fulfillment, billing, technical support, and legal and compliance obligations. Our affiliates may only use the Personal Data in a manner consistent with this Privacy Policy.
We may disclose Personal Data to authorized law enforcement, regulators, courts, or other public authorities in response to lawful requests or to protect our rights and safety.
We may disclose Personal Data within the limits of the law and in accordance with this Privacy Statement for strategic business transactions such as sales or a merger.
We cooperate with third-parties that offer sales, consulting, support, and technical services for our Services. We may share your data with these partners and resellers where allowed, and with your consent when required.
We may use vendors to provide services on our behalf, including hosting, marketing, advertising, social, analytics, support ticketing, credit card processing, or security services. They are bound by contractual obligations to ensure the security, privacy, and confidentiality of your information.
Data may be stored on your device and on secure servers. All application data is secured in transit using TLS. Any payment transactions will be encrypted using SSL. We retain information only as long as necessary to provide the service, maintain account functionality, or comply with legal obligations.
When you use third-party extensions, integrations, or follow references and links within our Services, the privacy policies of these third parties apply to any Personal Data you provide or consent to share with them. Their privacy policies will govern how this data is processed.
We use Google Analytics to understand how visitors use our website. Google Analytics may set cookies in your browser. You can learn more about how Google uses this data here: https://policies.google.com/technologies/partner-sites
You can manage sensor permissions, enable or disable integrations, delete activities, or request account deletion. Some features may be limited if permissions are disabled.
Our Services are not intented for individuals under the age of 13 (or the minimum age required by applicable law). We do not intentionally gather Personal Data from such individuals. If we become aware that such information has been collected we will take steps to delete it.
Your information may be processed or stored in countries outside your country of residence. When this occurs, we take appropriate measures to ensure data protection consistent with applicable laws.
We may update this Privacy Policy from time to time. Any changes to this Privacy Policy will be reflected on this page and the "Last Updated" date at the top of this policy will be revised. In some cases, we may provide additional notice within the App or Website.
If you have questions about this Privacy Policy or your data, you may contact us at privacy[at]rowtopia.com.